Refund and Returns Policy

Overview

We want you to be happy with your purchase. If you are not completely satisfied, you may be eligible for a return or exchange under the following conditions:

Return Window

• Returns are accepted within 14 days of delivery only.

• After 14 days, we cannot accept returns or issue refunds.

Return Conditions

To qualify for a return, your item must:

• Be in its original packaging.

• Be in original condition, unused, unwashed, and undamaged.

• Include all tags, labels, manuals, and accessories that came with it.

We do not accept returns for:

• • • • Any item not in its original condition (damaged, altered, or missing parts for reasons not due to our error).

      • Any item returned more than 14 days after delivery.

      • Sale, clearance, or final-sale items (non-returnable).

      • Personal care, hygiene, or intimate products (e.g., toiletries, undergarments, earrings) for safety reasons.

      • Gift cards or digital products (non-refundable).

      • Custom or personalized items (unless defective or damaged).

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within a set number of days.

• Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

• Exchanges are only available for defective or damaged items.

• For size or style changes, a new order must be placed after the return is approved.

•  Send us an email at Letitshineshopp@gmail.com and send your item to: 1552 South Route 59 #1428 Naperville, IL 60564

Return Shipping

• To return your product, you should mail your product to: 1552 South Route 59 #1428 Naperville,IL 60564.

• Customers are responsible for paying return shipping costs unless the return is due to our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

If you have any questions about our Refund & Returns Policy, please contact us at:

Email: letitshineshopp@gmail.com